Orders placed before 11:00 AM ET, Monday–Friday ship the same day. Orders after cutoff, or on weekends and holidays, ship the next business day. All orders ship with tracking. Transit times below are business days from dispatch.
Temperature-protected packaging
Every order ships in an insulated, foil-lined bubble mailer that shields the bottle from heat and cold in transit. It's the same class of packaging used for temperature-sensitive shipments, and we use it on every route — not just the hot ones.
Our delivery guarantee
We take full responsibility for getting your order to you. If a parcel is lost, damaged, or arrives in poor condition, we replace it or refund it. You don't need to file a claim with the carrier, and you don't need to prove anything to us — email info@buyenov.com with your order number and we'll handle it.
Transit estimates come from our carriers and aren't guaranteed. Customs clearance, weather and peak periods can add time. That's the one thing outside our control — but the outcome isn't. If your order hasn't arrived within the estimated window, tell us and we'll trace it or send a replacement.
Delays. Transit estimates come from our carriers and aren't guaranteed. Customs clearance, weather and peak periods can add time. If your order hasn't arrived within the estimated window, email info@buyenov.com with your order number and we'll trace it.
Addresses. We ship to the address entered at checkout. If it's incomplete or incorrect and the parcel returns to us, we'll contact you to arrange reshipment; a reshipping fee may apply.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.
Your order may also be subject to local regulatory requirements. Although we may ship to your location, we do not handle any issue related to import clearance and/or to the usage of this product in the country where you are located. It is your responsibility to verify whether it is allowed to import this product to your shipping address and if it is allowed to use it in your territory.
You may consult with us about this issue. We are not experts on local requirements, but we do have some experience.
Returns and Refunds:
If you haven't received your order, please let us know at info@buyenov.com.
Due to the nature of this product, we’re unable to accept returns—unless the item arrives damaged.
If your delivery fails for any reason, we’ll gladly issue a replacement package or a full refund.
If your order arrives damaged, please contact us at info@buyenov.com as soon as possible. Include your order number and a photo showing the condition of the item.
We handle these situations on a case-by-case basis and will do our best to provide a satisfactory solution.
